Terms and Conditions

Thank you for choosing VOX Karaoke Cocktail Bar. We are committed to delivering exceptional service and an enjoyable experience for all our guests. Please read the following terms and conditions carefully before your visit. By making a booking or entering our premises, you agree to be bound by these terms.

1. BOOKING INFORMATION

1.1 Reservations
Bookings can be made via our website, by phone, or by email. We strongly recommend booking at least 48 hours in advance, especially for large groups, weekends, or special occasions.

1.2 Deposits

A £3 deposit per guest is required for all bookings. Deposits are processed securely via Stripe Payments UK, Ltd. For details on how your payment information is handled, please see: Stripe Privacy Policy.

1.3 Cancellations

  • Cancellations made more than 48 hours in advance are eligible for a full deposit refund.

  • Cancellations made within 48 hours of the booking will result in the loss of the deposit.

  • We reserve the right to charge for no-shows or late cancellations without prior notice.

1.4 Amendments
Changes to group size must be made at least 48 hours before the booking by phone or email.

1.5 Payments
We operate a no split bill policy. Full payment must be made as one transaction. Organisers of group bookings are responsible for collecting payment from their guests in advance.

1.6 Late Arrival Policy
Reservations will be held for 15 minutes past the scheduled time. Late arrivals may result in a shortened session or loss of booking. Please call us on 0151 458 4812 if you expect to be late; we will try our best to accommodate you but cannot guarantee availability during peak times.

1.7 Package Selection
All members of a party must select the same package. Remaining bar spend is non-refundable and non-transferable.

1.8 Extensions
Session extensions are subject to availability and will be charged for the number of guests as the initial booking unless stated otherwise. Please notify staff of any extensions before your session ends.

1.9 Waitlist
If no slots are available, you may join our waitlist through our website. We'll notify you in the event of cancellations.

1.10 Pricing
Prices are subject to change without prior notice.

1.11 Service Charge
A discretionary 10% service charge applies to the entire bill, including entry and additional charges. You are not obligated to pay this and may ask for it to be removed. Once this has been paid and agreed to upon that payment this is no longer able to be disputed.

1.12 Cashless Venue
We are a cashless venue. All payments must be made by card or digital payment methods.

2. VENUE TERMS

2.1 Age Restriction & ID Policy

  • We operate a Challenge 25 policy: acceptable ID includes a valid UK driving license, passport, or PASS-accredited card. Management and Security have the right to refuse entry under their discretion through this policy if challenged, and no form of valid identification can be provided.

  • Entry is restricted to over 18s past 8pm.

  • We do not allow entry to children under the age of 4 years old.

  • Any under 18s must be accompanied by an over 18 and there is no alcohol allowed ion the booths where an under 18 is present.

Any failure to comply with these terms may result in loss of booking, removal from venue or no entry.

2.2 Entry & Security

  • We reserve the right to refuse entry at our discretion.

  • Bag searches will be conducted by trained door staff.

  • Sharp objects, illegal substances, or dangerous items are strictly prohibited.

  • Guests exhibiting aggressive or inappropriate behaviour will be refused entry or removed from the venue.

2.3 Dress Code
Our dress code is smart casual. Sportswear, beachwear, and shorts are not permitted.

2.4 Food & Drink Policy
Outside food or drink is not permitted and will be confiscated and returned upon exit.

2.5 Venue Safety & Conduct

  • CCTV is in operation 24/7.

  • Smoking, vaping, and drug use are prohibited.

  • Guests must wear footwear and keep lighting on in rooms to prevent injury.

  • Please report spillages or broken glass immediately to staff.

  • Please do not stand on any furniture at any point within the venue to avoid injury.

  • You may be held financially liable for any damages or lost equipment, whether caused intentionally or by negligence. This includes broken glasses.

2.6 Liability
VOX Entertainment Limited accepts no liability for personal injury or damage to property unless caused by proven negligence. Guests who do not follow health and safety instructions do so at their own risk.

3. ACCESSIBILITY

3.1 Accessible Entry

Our venue is partially accessible and includes two entrance points. Please inform us in advance if you require accessibility support. Our venue does not have a lift.

3.2 Accessibility in the venue

Wheelchair access is available but rooms that have sufficient space to fit wheelchairs may not be available and are subject to availability. Please ask for further details before booking.

4. ALLERGENS & FOOD SAFETY

We take allergens seriously and aim to support guests with dietary requirements.

  • Please inform us of any allergens when booking or upon arrival.

  • Information on the 14 legally recognised allergens is available from staff on request.

  • Our allergen matrix is available in venue only and cannot be shared in advance to ensure accuracy.

  • We cannot guarantee that dishes are 100% allergen-free due to the risk of cross-contamination.

5. DATA PROTECTION & PRIVACY

All personal data collected during bookings will be processed in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
We use third-party providers, such as Stripe, for secure payment processing.

6. COMPLAINTS AND FEEDBACK

We are committed to continuous improvement. If you have any feedback, concerns or complaints, please contact our management team at [email protected]. We aim to respond within 5 working days.

By booking and entering our premises, you agree to these terms and conditions. We appreciate your cooperation and look forward to welcoming you.